Assistant Manager, Inventory

Job Summary

• The position is in charge of the QVI Inventory business operations and is responsible for implementing and improving operating procedures.
• The position is responsible to fulfill inventory requirements for the division in relation to all QVI product categories.
• The primary role is to ensure the team provides member fulfillment to QVI customers and deliver optimal room utilization.
• The incumbent is responsible to follow up on property contracts, inventory payments and provide reports to clients and management.
• The role involves close monitoring of staff handling the fulfillment, timely and accurate payments to suppliers and reports and analytics.

Responsibilities & Accountabilities

• Ensuring that the organization has critical presence in terms of inventory in strategic locations globally based on analysing of travel trends and market conditions.
• Managing the acquisition of room inventory through the following means:
  • Short term:      Contractual rate agreements
  • Medium term:  Leasing agreements
• Ensuring efficient utilization of room inventory through active management and monitoring of demand trends
• Developing key partnerships with related parties including hotels/resorts and management teams so as to maintain and/or improve the quality of the organization’s vacation products
• Developing and maintaining relationship with hotel partners and on-line travel agencies to secure the competitive rates and room allocations especially during peak seasons.
• Establishing targets and preparing quarterly reports on inventory acquisition / utilization
• Conducting due diligence including legal, economic and socio perspectives, on the feasibility of vacation products in new markets as required
• To review and analyse inventory utilisation by running availability reports and work with the General Managers of the respective properties to improve yield for home resorts and leased inventories
• Responsible to liaise with hotel partners as required in leasing, room allocations, payments and fulfilment of requests from our customers.
• To support Customer Experience in working with new and current partners in resolving any customer service issue including quality concerns and work with the appropriate internal team to address the issues
• To liaise with appropriate internal and other Q Lifestyle divisions as required to identify process improvements and create SOP/templates for an effective work environment, increase productivity and strive for continuous improvement in process and business results.
• Establishing targets and preparing quarterly reports on inventory acquisition / utilization.

Qualifications:

• Successful candidates should be resourceful, dynamic, motivated and have a strong business acumen.
• Experienced in team management with good leadership skills.
• Possess a diploma or degree in hospitality or equivalent.
• Minimum 3 years of related experience in travel or the hospitality industry.
• Sound financial evaluation skill, analytical and problem-solving skills.
• Able to communicate ideas (both written and verbal) effectively.
• Good planning and organisational skills.

Requirements:

• Total years of working experiences: 7 – 10 Years
• Total years of in the job experiences: 4 – 5 years

Working Conditions:

• Able to manage and align with the different shifts of the staffs within and outside Malaysia.