IT Support Executive

Job Summary

1. Provides on-site / remote support to end users, system, servers with high degree of commitment and timeliness in meeting established performance standards and end users satisfaction.
2. Liaise between company and vendors, conveys end user’s feedback to Superior, possesses thorough knowledge of products used by end users.
3. Operates under minimum supervision, leading the IT Support team to fulfill overall SLA.

Responsibilities & Accountabilities

• Provide professional IT service for local offices and branches, and support end users.
• Resolves end users request or problems at customer sites in the areas of desktop, laptop, Servers hardware, Network hardware, System infrastructure, and other peripherals or related application.
• Manage / escalate and end user IT related issues to relevant vendors / parties and follow-up until the ticket is closed.
• Log / create tickets on each support cases manually / automatedly.
• WAN / LAN administration and maintenance of windows servers, Configure and administer associated application & services.
• Manage and execute daily operations of support end users within the SLA with efficiency.
• Participate actively in system infrastructure management and ensure its smooth operation, optimum performance and safeguard data integrity.
• Recommend continuous improvements and enhancements of performance, reliability, security and recoverability of system and networks.
• To continuously upgrade knowledge to upkeep skill against the fast-changing technology as required by the Company through either self-pace or training.
• Prepare and Submit status/project/service report timely whenever is requested.
• Participates in projects as required by management. This includes projects in both internal and external.
• Accept and perform out-station assignment as and when instructed, any other assignment or project as and when required by the Company.Responsibilities may require evening and weekend work in response to needs of the systems being supported.

Qualifications:

• Diploma or Degree or above in Information Technology / Computer Engineering or related disciplines.
• Certified in MCITP / MCSE / CCNA / ITIL is an advantage.

Requirements:

• Total years of in the job experiences: 3 to 5 years and above
• Responsible, committed to work and can work independently with minimum supervision even under pressure.
• Team player and good command of both written English.
• Customer focus and results oriented minded.
• Mature and have ability to lead others to archive goals. Ability to plan and strategized works.
• Have good communication skills and basic presentation skills.