Process Improvement Specialist / Manager

Job Type: Full Time
Job Location: Malaysia
Department: Business Process Management

Job Summary

Process Improvement Specialist will initiate, coordinate and lead cross functional teams to achieve continuous improvement from various aspects of the process improvement, process re-engineering, including designing, planning, implementation and/or sustaining activities.

The incumbent will work closely with business units, internal teams and/or external consultants in the execution of the Business Process Management, Continuous Improvement and other related programs. To cultivate a culture of continuous improvement within the QI Group.

Conduct organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness, make recommendations based on emerging trends, competitive threats and best practices.


Responsibilities & Accountabilities

  1. Create measurable business improvement by partnering with Business Leaders, Process Owners, and Project Teams to identify strategically relevant opportunities and to convert those opportunities into successfully completed projects using Lean Six Sigma / Six Sigma or other methods and tools.
  2. Ensure improvement methodology and tools are utilized effectively to maximize benefits.
  3. Hands-on experience in the application of business process analysis tools including but not limited to: Current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and management
  4. Develop and use project plans to coordinate participants and track and report progress.
  5. Conduct, document, and report-out the results of internal process adherence audits performed. Integrate findings into potential process improvement opportunities and implementation of the projects.
  6. Ability to create visualization and high-level models that can be used in future analysis to extend and mature the business capabilities
  7. Proven facilitation skills with previous experience designing workshops, facilitating sessions and working with teams to gain crucial input from key contributors
  8. Facilitate delivery of Business Process and Continuous Improvement related training tools, techniques, templates, methodology across the Group.
  9. Conduct, document, and report-out the results of internal process adherence audits performed. Integrate findings into potential process improvement opportunities and implementation of the projects.
  10. Provide ongoing coaching and guidance throughout the development and execution of the program.
  11. Leverage industry research and analysis; serve as advocate and role model for integrating best practices into the organization.
  12. Innovative and effective in solution development, risk mitigation, and execution.
  13. Communicate proactively with stakeholders and senior management regarding progress, issues and plans for resolution.
  14. Identify, lead and champion change management, communication, and training needs.



  • Bachelor’s or Master’s degree in Business, Sciences, Finance, Engineering, Computer Science or related areas
  • Lean Six Sigma / Six Sigma Certified Black Belt
  • Project Management Professional (PMP) Certification preferred.
  • Experience modeling business processes using a variety of tools and techniques.
  • Experience with implementation of process improvement initiatives
  • Proven track record of self-development and professional growth
  • Candidates for this position are expected to be experts in business process management and leveraging improvement and various transformational methodology as an enabler to business transformation.
  • Should have significant experience in key roles on large and complex transformation projects and often drive the development of new processes and capabilities within the organization
  • Prior experience with Professional Services Firm in Consulting capacity (not mandatory)



  • Total years of in the job experiences: Minimum 5 ~ 10 years
  • Required Skills:
    • Analytical Thinking
      • Strong research and investigation skills
      • Proven analytical skills to assess problems and develop solutions/improvements.
      • Strong situational analysis and decision making abilities
      • Strong data/financial analysis and modeling abilities.
      • Proven ability to plan and deploy business process initiatives
    • Business Acumen
      • This job requires a highly skilled, experienced manager who can partner effectively with all levels of the organization, act as a strategic consultant with senior management, provide strategic thought leadership, lead and mentor others, drive results, provide process expertise
      • Understands the external industry environment
      • Ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
      • Proven ability to assimilate and correlate disconnected business information, and articulate their collective relevance to the organization
    • Collaborative Leadership / Communication
      • Ability to influence with or without authority, facilitate groups with diverse perspectives, bring teams to consensus/alignment.
      • High tolerance for ambiguity, able to create order from chaos.
      • Ability to communicate effectively up and down, at all levels of the organization, teach and present complex and/or new ideas with clarity and simplicity.
    • Customer Engagement Management
      • Understands and defines customer requirements
      • Manages stakeholder expectations, maintaining focus on overall deliverables, and applying contractual terms of engagement
      • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
      • Ability to collaborate and work effectively at all levels of an organization
      • Ability to influence others to move toward consensus
      • Ability to guide management and employees towards collectively achieving desired results
    • Project Management
      • Ability to apply project management principles to mentoring / consulting projects, including schedule, scope, communications, risk, and quality.
      • Manages multiple projects effectively ensuring objectives and deadlines are met
      • Ability to guide management and employees towards collectively achieving desired results
    • Professionalism and Ethics
      • Operates with professionalism and integrity, including conduct, and acting in the best interests of the company
      • Driven to produce high-quality results
      • Operate with a high degree of autonomy and professionalism
      • Excellent planning and prioritization skills with the ability to multitask and adapt.
      • Ownership and Accountability.
        • Takes accountability for actions, drives results, learns from mistakes. Is direct and truthful and therefore widely trusted.
        • Delivers of promises, goals, and expectations. Makes quality decisions and resolved problems rapidly.

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